Support Center

Go to Settings > Church Profile. You can update the church name, upload a new logo (PNG or JPG, max 5MB), change the timezone, and adjust your service day defaults. Changes save immediately and apply across the entire platform.

Subdomains are set at account creation and cannot be changed through the settings UI — they are tied to your data at the infrastructure level. If you need to change your subdomain, contact support@wethr.co and we'll coordinate the change with you. Note that any saved bookmarks or links using the old subdomain will stop working.

Go to Settings > Users and click Invite User. Enter their email address, select the appropriate role (Staff/Admin or Ministry Leader), and for Leaders, assign the specific teams they'll manage. They'll receive a magic link email within a few minutes. If they already have a directory record with a matching email, they'll be automatically linked to it on first login.

Go to Settings > Users, find the user, and select Deactivate. Their access is revoked immediately — the next request they make will return an authentication error. Their directory record and scheduling history are preserved; deactivation is an auth action, not a data deletion. You can reactivate them at any time from the same screen.

First, ask them to check their spam or junk folder — transactional emails occasionally get filtered. If it's not there, go to Settings > Users, find the user, and use Resend Invite to send a fresh magic link. Magic links expire after 24 hours; a resend generates a new one. If the issue persists, contact support@wethr.co with the user's email and we'll investigate.

From the Directory section, click Add Person. Fill in their details — at minimum, a first name. Email address is required if you want to invite them to Wethr as a user. You can also create household groups and link family members together from the person's profile.

A person record is simply a contact in your directory — it holds their name, contact info, household, and status. Anyone in your congregation can have a person record.

A user account gives someone the ability to log in to Wethr. It's linked to a person record by email. Not everyone in your directory needs a login — only staff, leaders, and volunteers who actively use the platform need to be invited as users.

Volunteers can see names and profile photos for all church members — but full contact details (phone number, email, address) are only visible for members on their own team. Ministry Leaders see full contact info for all members on their teams, but only names and photos for the rest of the directory. Admins see everything. This is enforced by the platform and cannot be overridden.

In Phase 1, duplicate detection and merging is handled during onboarding by the Wethr team. If duplicates appear after go-live, contact support@wethr.co and we'll assist with the merge. A self-serve merge UI is planned for a future phase.

Go to Teams and click New Team. Give the team a name, add the roles within that team (e.g., for a Worship team: Vocalist, Guitarist, Keys, Drummer, Sound), and assign a leader. Once created, you can add team members from the directory and the team is ready for scheduling.

Yes. A single person can be a member of multiple teams simultaneously — for example, someone who volunteers on both the Worship team and the Hospitality team. Their scheduling preferences and blackout dates apply across all team assignments, and the conflict detection system accounts for any double-booking across teams within the same service.

Yes. A Ministry Leader can be assigned to multiple teams. When inviting or editing a leader's role in Settings > Users, select all the teams they should manage. Their access is scoped only to those teams — they cannot view or edit scheduling data for teams they have not been assigned to.

Volunteers set their scheduling preferences from their profile — available days, any recurring blackout dates, and a frequency cap (e.g., serve no more than twice a month). Leaders use these preferences to assign volunteers to services, manually in Phase 1. If a volunteer is assigned and declines, the leader is notified to find a replacement.

Pending assignments do not auto-decline. They remain open and the volunteer will receive automated reminder notifications as the service date approaches — configurable at 7 days, 3 days, and 1 day out. The leader remains responsible for following up on any unresolved assignments. If a volunteer misses all reminders, the role surfaces as unconfirmed on the leader's dashboard.

Yes. Each service is a separate record with its own Order of Service, date, time, and volunteer assignments. You can create as many services per day as needed. The conflict detection system treats same-day services separately — assigning a volunteer to the 9am service flags a conflict if you try to assign them to the 11am as well.

Each volunteer can set a frequency cap in their scheduling preferences — for example, "no more than twice per month." When assigning volunteers manually, Wethr flags anyone who would exceed their cap with a visual indicator. This is a warning, not a hard block — leaders can override it if needed. Automated scheduling in Phase 2 will respect frequency caps automatically.

Wethr includes standard block types for common service elements: Welcome, Worship Set, Scripture Reading, Sermon, Offering, Communion, Prayer, and Custom. Each block type has fields appropriate to its purpose — a Worship Set can list songs and keys, a Sermon stores the speaker and series, and Custom blocks are freeform. Blocks can be reordered by dragging.

Yes. From any service, use Save as Template to create a reusable structure. When creating a new service, you can start from a template — this pre-populates the block structure and roles, so you're filling in the details for the week rather than rebuilding from scratch. Templates are shared across all admins and leaders in your church.

Yes. Each service has a printable run-of-show view accessible from the service menu. This view is formatted for printing — clean, black and white, with block times and assignments laid out as a reference sheet for service day. A PDF export option is also available for sharing digitally.

Volunteers manage their notification preferences from My Profile > Notifications. SMS is off by default — they can toggle it on and enter their mobile number. They can also choose between real-time email notifications and a daily digest. Individual volunteers control their own preferences; admins cannot force SMS on anyone.

Ask them to check their spam or promotions folder first — this is the most common cause. If emails are landing there, they should mark Wethr as a trusted sender. If nothing is arriving at all, verify the email address on their person record in the directory is correct. If the address looks right and emails still aren't arriving, contact support@wethr.co with the volunteer's email and we'll check the delivery logs.

Subscriptions are billed monthly or annually in advance, on the anniversary of your start date. Payment is via credit or debit card, processed by our payment provider. Wethr never stores your card details directly. You can update your payment method from Settings > Billing at any time.

Yes. We offer discounted pricing for qualifying nonprofits and can discuss special arrangements for very small churches where standard pricing would be a genuine hardship. Wethr is committed to being accessible to mid-size congregations — pricing out the churches we're built for would defeat the point. Email hello@wethr.co to discuss your situation.

You can cancel from Settings > Billing or by emailing billing@wethr.co. Cancellations take effect at the end of the current billing period — you'll retain access until then. We recommend exporting your data before cancelling. Annual plans may be eligible for a prorated refund within 14 days of payment; contact us to request one.

If a payment attempt fails, we'll retry automatically and send an email notification to your account administrator. Access continues during a 10-day grace period while you update your payment method. If payment is not resolved within 10 days, access to the platform is suspended (but your data is not deleted). Contact billing@wethr.co if you're having trouble — we'll work with you.